Missed enquiries during viewings
Calls come in while agents are showing properties, travelling between appointments or speaking with other clients.
AI receptionist for real estate agencies
Turn property enquiries into clear, prioritised follow-ups
An assistant identifies the property and type of enquiry, collects the prospect's details and organises the information for the right agent to follow up.
Example: an enquiry about an advertised flat
ProspectI am calling about the two-bedroom flat I saw advertised in the city centre.
AI assistantI can take the details for an agent. Do you have the listing reference or remember the approximate price?
The AI records the prospect's interest and relevant context. It does not confirm availability, terms or viewings on an agent's behalf.
Common problems
Where time is lost and customer service suffers
No clear listing reference
A caller asks about a listing, area or property type, but the details needed for a useful follow-up are not recorded.
Different enquiries need sorting
Buying, renting, selling and general enquiries arrive together and need to reach the right person with enough context.
Example: an enquiry about an advertised flat
ProspectI am calling about the two-bedroom flat I saw advertised in the city centre.
AI assistantI can take the details for an agent. Do you have the listing reference or remember the approximate price?
ProspectThe reference ends in 42, and I’d like to know whether it is still available.
AI assistantI’ll note the reference and your question. Could I have your name, phone number and a suitable time for an agent to contact you?
The assistant records the enquiry and preferred follow-up time. An agent still confirms availability and any viewing.
Connected solution
Useful capabilities for this industry
Before and after
A clearer experience for customers and staff
Before
Call during a viewing
After
Prospect receives an initial response
Before
Unclear property enquiry
After
Listing, area or criteria identified
Before
Follow-up without context
After
Question and preferred time recorded
Process
How we prepare the first version
- 01
Organise enquiry types
Separate buyers, tenants, sellers, landlords and general enquiries.
- 02
Define listing details and criteria
Agree how to identify properties, locations and requirements without making the call unnecessarily long.
- 03
Test the handover to agents
Review summaries and boundaries so availability and viewings are never presented as confirmed.
Frequently asked questions
What to clarify before getting started
Can it confirm that a property is still available?
Only when there is a validated source and an agreed process. Otherwise, it records the question for an agent to confirm.
Can it book a viewing directly?
It can collect preferred times and prepare a viewing request. The viewing is not booked until the agency confirms it.
Can it also handle property owners?
Yes. The flow can distinguish buyers and tenants from owners who want to sell, let or request a professional valuation.
Try the voice demo or talk through your case
Try the professional services voice demo or request a tailored session based on your property enquiries and follow-up process.