Unanswered calls
When your team is busy, the customer may choose another business.
AI customer service and workflow automation
Stop losing customers.Stop losing time to repetitive work.
AI handles calls and enquiries, then automates what comes next: booking and appointment requests, follow-ups, data and reports.
Free to tryNo commitmentNo need to replace your current system
AI Customer Service & Automation Hub
Active 24/7
Input channels
01Call
WhatsApp
Web
Email
Hi, I need some information and would like to be contacted tomorrow.
AI
02Of course. I’ve recorded your enquiry, checked the details and prepared the follow-up.
Understands intent
Answers questions
Collects and checks details
Prepares the next step
Next action prepared
03RequestSales enquiry
ContactMarta G. · Verified
Follow-upTomorrow · 10:00 AM
DestinationCRM + email
Ready for the team
Problem
You lose customers when no one replies — and time when everything is manual
Out-of-hours enquiries
Customers ask questions when your team is no longer available.
Manual data entry
The team repeats information across forms, email, spreadsheets and CRM.
Follow-ups that get missed
Quotes, appointments and requests lose momentum when no one takes the next step.
Live voice test
See how the AI handles a realistic call
Choose a business type and test how the AI answers questions, asks for details and prepares a useful summary.
Selected scenario
Restaurant
Table bookings and common enquiries.
Answers questionsCollects detailsPrepares booking request
Fast and stable responses from the browser.
It can collect name, phone number, reason, date, time and next step.
Use fictional details and do not share sensitive information.
Results
The difference better customer service makes
Fewer missed opportunities and interruptions, with more requests ready for review or confirmation.
Fewer missed calls
The AI can answer when your team is busy, serving customers or out of hours.
BeforeMissed call
AfterEnquiry handled
More opportunities recorded
Every call can leave useful details: name, phone, reason, date and time.
BeforeLoose note
AfterRequest recorded
Better organised booking and appointment requests
The AI collects the information you need to review and confirm quickly.
BeforeMessy schedule
AfterDetails ready
Automation in action
How we turn an incoming enquiry into organised work
Automation does not depend on a phone call. It can start with a form, email, WhatsApp message or document and turn the details into follow-ups, appointment requests, notifications or tasks.
From an enquiry to organised follow-up
Input
The enquiry arrives
Automation
The next step is prepared
Result
Contact details recorded and follow-up prepared
Use cases
AI can support customers and keep work moving
From preparing a booking request to following up a quote or sorting an incoming enquiry.
Bookings
Restaurants and bars
Problem
During busy service, staff cannot always answer calls about opening hours, menus or bookings.
How it helps
Answers common questions and collects the date, time and party size, leaving a booking request ready for review.
Appointments
Clinics and dentists
Problem
Reception staff are interrupted by administrative questions and requests to book, change or cancel appointments.
How it helps
Answers questions about opening hours, location and services, then collects contact details, the general reason and preferred time for review.
Follow-up
Quotes and sales follow-up
Problem
Quotes go out, but follow-up still depends on someone remembering.
How it helps
Records the opportunity, schedules reminders and alerts the team when the customer responds.
Processes
Operations and repetitive data work
Problem
Staff copy data between forms, email, spreadsheets and CRM.
How it helps
Sorts information, updates the right tools and creates tasks, with human review where needed.
Solutions
Four ways to improve service, organise work and grow
Practical solutions to improve customer service, organise requests and reduce manual work.
Main service
Always-on customer service
Don’t lose enquiries because no one could answer in time.
Handle calls and enquiries when your team is busy or out of hours.
- AI receptionist
- Website chatbot
Bookings, appointments and follow-up
Turn enquiries into organised requests.
Collect the right details and leave each enquiry ready for review or confirmation.
- Booking requests
- Appointment requests
Workflow automation
Less manual work, with or without an AI receptionist.
Automate repetitive tasks: move data between tools, classify enquiries, send reminders, manage follow-ups and prepare reports.
- Organised data across forms, spreadsheets and CRM
- Reminders and follow-ups
Digital presence and technology
A professional image backed by technology that works.
Strengthen your digital presence and the infrastructure behind daily customer service.
- Website and lead capture
- Professional Wi-Fi
How we work
We start with one useful workflow and build from there
01
Find where time and enquiries are being lost
We review calls, messages, forms and manual tasks.
02
Choose the first workflow
We prioritise one useful process without replacing your whole system.
03
Design and test
We prepare replies, rules and steps using real examples.
04
Connect the tools
We connect calendars, email, WhatsApp, spreadsheets, CRM or task managers as needed.
05
Measure and improve
We improve the workflow using real results, with human review where needed.
Direct support
Speak directly with the person designing your solution
Cibercoding is led by Ernesto De La Peña, a software developer and industrial engineer based in Alicante with experience in automation. I review each case personally and prepare the first tailored example.
See how it works first
You can try the voice experience or review an example before deciding.
Built for customer-facing businesses
Hospitality, health and wellbeing, real estate, auto repair, retail and professional services.
We connect only what is needed
WhatsApp, calendar, email, forms or CRM depending on your case.
Common questions
Quick answers before trying the AI
It lets you speak with the assistant from your browser and see how it answers questions, collects details and prepares the next step. Use fictional details during the test.
See how AI could support your customers
Tell us how your business works and we’ll prepare a tailored example based on your calls, messages, and booking or appointment requests.
You do not need to have everything worked out. We help you choose the first workflow that will make the biggest difference.
Tailored example for your businessNo commitmentFor customer-facing businesses